Frequently Asked Questions

Do I need all three products?

No. You can start with one product. Choose the serum for a hydration step, the Repair Cream for your moisturizing step, or the Eye Cream for focused eye-area care. The three-product system is optional.

How does the 60-day guarantee work?

Email support@soleivar.com within 60 days of delivery to request your refund. No questions asked and no need to return the product. We process refunds within 3 to 5 business days. Your payment provider may take additional time to post the credit.

When will my order arrive?

U.S. shipping is free. Orders ship the next business day via UPS from Pocatello, Idaho. Transit is typically 2 to 3 business days to most U.S. addresses after shipment. Weekends, holidays, remote destinations and carrier delays can affect timing.

How soon will I see results?

We do not promise a fixed result or a transformation by a certain day. Skin and routines differ. Follow the product directions and decide whether the experience is right for you. The 60-day guarantee gives you time to decide.

Where can I check the ingredients and directions?

Check the label on your product and its carton. The Eye Cream manufacturer record lists retinol, retinyl palmitate and fragrance. If you avoid particular ingredients or need help choosing a product, contact us before ordering.

How do I manage a subscription?

If you selected a subscription, use the management link in your subscription emails or contact support@soleivar.com for help. Refer to the interval and price you selected at checkout. One-time purchases do not create a subscription.